Customer Service
How do I contact Customer Service?
You can fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. The Customer Contact Centre business hours are 09:00 am - 05:00 pm Monday to Friday (AEST).
Do I need to set up an account to place an order?
You can shop without creating an account.
However, registering does have some benefits:
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add sold out items and products you love to your Wish List
- Receive exclusive promotions
- Save your address and card details so you can shop even quicker next time
Please Emails from us may appear in your junk/spam folder.
I've forgotten my password - what should I do?
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
What happens when we receive a failed delivery attempt notification?
Please contact the freight company or local post office to collect/or arrange a redelivery of the item(s). They will only redeliver a certain number of times.
Can I change my order before it's sent out?
If your order has not been dispatched, we're more than happy to assist.
Please contact the Pro Shop from where you purchased the item and ask them to update your order.
I have not received an order confirmation
Order confirmations are emailed automatically to the email address provided when processing your order.
It may appear in your junk/spam folder. If you have entered an incorrect email address and have not received our Order Confirmation – please Contact Us to update your details.
What is a backorder email?
Our website displays if an item is out-of-stock and an approximate lead time for ordering. However, if you're happy to wait for the lead-time, please 'Add to Cart' and proceed to check-out.
Once your order has been processed, a backorder notification will be sent advising an approximate date of dispatch for your out-of-stock items. We can also recommend alternatives if the date does not suit your time-frame.
How can I check if a product is in stock?
Our website should display if an item is out-of-stock and an approximate lead time for ordering.